Last updated: [15-10-2025]

Welcome to certificates-nz.online. These Terms & Conditions (“Terms”) govern your use of our website and the services provided by SEOM Advisors OÜ (“we,” “us,” “our,” “the Company”). By accessing or using the website certificates-nz.online (the “Website”) and ordering our services, you agree to be bound by these Terms.

If you do not agree with these Terms, do not use or access our Website or services. Operating, browsing, reading and using this webpage will be considered as your consent to obey the set of regulations explained further in our terms. While operating our webpage you give your consent to obey the browsing hints and instructions given by us, additionally any relevant legislation, in regards to vital records application. If needed, the enterprise keeps all rights to modify these Terms and Conditions. In case you disagree to these terms and conditions, you do not accept the relevant regulations or you do not want to obey them or you are not satisfied with our website, we advise you to stop using this website now.

While navigating this website you guarantee your complete understanding and acceptance of the Terms and Conditions disclosed further. Our enterprise keeps the right to correct or to modify these Terms and Conditions and it will be in your duty to review and acknowledge the modifications made. Any navigation of this webpage will mean your consent to these Terms and Conditions. Additionally, you accept that we will handle your personal data which you handed over to us, for us to be able to finish the services promised on this webpage and in necessary to cause new updates.

The information provided on this site is not legal advice but general information on issues commonly encountered when dealing with civil certificates matters.

1. Scope of Services

  1. Nature of service. certificates-nz.online offers an online advisory, administrative and document-processing service to assist clients in obtaining official New Zealand birth, marriage or death certificates (collectively, “Certificates”) from the competent New Zealand authorities. We act as a private specialized intermediary or agent, facilitating the submission of necessary information and documents on behalf of clients. Our officers may offer support, nonetheless, we are not a law firm and we do not act as one, hence under no circumstances, we are offering any juridical guidance.
  2. Timeframes. We undertake to process applications within a maximum period of 48 hours. Once the processing service has been completed, if the administration determines that everything is correct, the estimated delivery time is between 1 and 2 weeks. From the moment you submit your application, to assure the quality of our service, it is presumed that we will begin the application process within the respected timeframe. In case it is necessary to send one or more documents to process your application, you will be notified in this regard. Your application will start even if we do not receive the requested document(s), but it will not be finished until we receive all the supporting documents.

  3. We are not affiliated with, endorsed by, or part of the Government of New Zealand. We do not issue certificates ourselves; our role is limited to support, document preparation, liaison, and submission.

    Disclaimer: certificates-nz.online is an independent administrative service provider. Our team offers support in document management and application processing, assisting clients in submitting the necessary information to obtain official certificates from the competent authorities in New Zealand. The service has a fixed fee of NZD 95 per certificate, which covers the certificate cost, the complete processing service, and personalised assistance to ensure your application is successfully finalised. We are not affiliated with, endorsed by, or part of the Government of New Zealand. We do not provide certificates directly, as we act as intermediary agent.

  4. Fees. The total fixed fee is NZD 95 (ninety-five New Zealand dollars) per certificate, inclusive of our service charge, applicable processing, taxes, and handling. The government fee (i.e. the fee paid to the New Zealand issuing authority) is NZD 33. The remaining amount covers our administrative work, document handling, communication, and related costs.

  5. Service coverage. Our service includes:

    • Consultation to determine eligibility and required documentation,

    • Preparation and verification of the application forms,

    • Liaison with the relevant New Zealand registry or authority,

    • Clarification of inaccuracies to be able to smoothly finish your application process,

    • Tracking the application status and notifying you of progress.

  6. Postal delivery responsibility. The printing and postal delivery of the certificate are entirely handled by the official New Zealand authorities. certificates-nz.online has no control or responsibility over postal times, delivery methods, or potential losses or delays once the certificate is dispatched by the competent authority.
    Our company does not sell, issue, or send certificates directly; we provide only advisory, administrative, and application-management services related to their processing.

  7. Exclusions / limitations. We cannot guarantee that the issuing authority will approve the certificate request (e.g. due to incomplete information, lack of records, or legal constraints in New Zealand). If an authority rejects a request, our liability is limited as set out below.sdfdsfdsafds

2. Orders, Payment & Refunds

  1. Order placement. You place an order through our Website by selecting the type of certificate (birth, marriage, death), providing required information and documents, and proceeding through the payment process.

  2. Payment. Payment must be made in full in advance (NZD 95) via the payment methods supported on the Website. The government portion (NZD 33) is included in that payment.

  3. Confirmation. Upon receipt of payment, we will send you a confirmation and begin processing your order. We reserve the right to verify your identity or request additional documents before proceeding.

  4. Refunds / cancellations.

    • Not all users that have applied through our website are eligible to be reimbursed, and if it comes to that, the amount of the refund will depend on the status of the application process and the time that has elapsed since the transaction.

    • Before we submit your application to the New Zealand authority, you may request cancellation and refund of the service portion (i.e. excluding any costs already spent or non-recoverable).

    • Once the application is submitted, no refunds are permitted, because our work is then considered executed (document preparation, liaison, fees paid to authorities, etc.).

    • In case of a partial refund (if applicable), any deduction for time, handling, or administrative costs will be made in proportion to the work performed.

    • The full refund will be granted if the application process has not been started by our team yet and we have received the refund request for the cancellation within 24 hours after the application made on our site. Cancellation requests that exceed this period will be eligible only for a partial refund, with availability depending on whether the order has been processed or the time that has elapsed since the transaction.
    • Once the order is paid and processed, and also you have received your approved order confirmation with your filled application form and the instructions, the refund will be no longer possible because we understand that our service has been correctly done and finished. If you want to request a refund once your application has been submitted, unfortunately it will not be possible to refund the Government fee, but you can apply to be considered for receiving a partial refund of the amount paid to us to resolve depending on each situation.

3. Obligations of the Client & Accuracy of Information

  1. Truthfulness. You must provide true, accurate, current, and complete information and documentation as required. You warrant that all information submitted is correct to the best of your knowledge.

  2. Timely cooperation. You must promptly respond to any requests for clarifications, additional documents, or supporting evidence, and provide cooperation necessary for us to complete the service.

  3. Consent and rights. You must have the legal right to request the certificate (for instance, if requesting on behalf of another person, you must hold necessary authorization). You retain responsibility for obtaining any consents, authorizations or legal permissions required.

  4. Document intellectual property. You grant us permission to use, process and forward the documents you upload or provide solely for the purpose of providing the service under these Terms.

  5. Language. All documents and correspondence must be in English. If your documents are not in English, you must provide certified translations upon request by the New Zealand authority.

4. Intellectual Property, Website Use & Restrictions

  1. Ownership. All content, logos, text, graphics, and software on the Website are the property of Int. Formalities & Procedures OÜ or its licensors, protected by copyright, trademark, and other laws.

  2. Permitted use. You may view, download, and print pages from the Website for your personal use in relation to our service. You may not copy, distribute, modify, sell or create derivative works without our prior written consent.

  3. Prohibited actions. You must not:

    • use the Website or service for illegal purposes;

    • interfere with or disrupt the site or servers;

    • use bots, scrapers, or data-mining tools on the Website;

    • impersonate others or forge identities;

    • attempt to gain unauthorized access to our systems.

  4. Linking policy. You may create hyperlinks to the Website’s homepage, provided you do not present them in a way that misleads or implies endorsement, unless you have obtained our prior approval.

5. Liability, Disclaimers & Indemnity

  1. No guarantee. While we strive to provide quality and accurate service, we do not guarantee that a certificate request will be approved by the New Zealand issuing authority.

  2. Delivery disclaimer. Once the application is accepted by the official New Zealand authority, all printing, certification, and postal delivery are managed directly by that authority. certificates-nz.online bears no responsibility for delivery delays, errors, or non-delivery of the physical certificate.

  3. Limitation of liability.

    • To the maximum extent permitted by law, our liability to you for any claim arising from or related to our service or these Terms is limited to the amount you have paid (i.e. NZD 95).

    • We are not liable for indirect damages, consequential loss, loss of data, loss of profit, or third-party claims, except in cases of gross negligence or wilful misconduct.

    • We disclaim liability for delays caused by the issuing authority, postal or courier services, force majeure, legal restrictions, or client failure to deliver required information.

  4. Indemnification. You agree to indemnify, defend and hold harmless Int. Formalities & Procedures OÜ, its officers, employees, and agents from and against any claims, liabilities, damages, losses or expenses (including legal fees) arising from your breach of these Terms, your negligence, or your misuse of the service.

6. Privacy & Data Protection

  1. Data handling. We collect, process, store and transfer your personal data in compliance with applicable laws — including the Privacy Act 2020 (New Zealand) and the General Data Protection Regulation (EU) 2016/679 (GDPR) — as well as relevant Estonian legislation. Your data will be used only for the purpose of providing the service (preparation, submission, communication with authorities, delivery notifications).

  2. No sale or commercial use of data. We do not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. Your information is used exclusively to fulfil the service you have requested and for legal compliance.

  3. Retention & deletion. We will retain your personal data and documents only as long as necessary for service provision, legal compliance, or statute of limitations, and will securely delete or anonymize them afterwards.

  4. Third-party disclosure. We may disclose data to the New Zealand issuing authorities, courier or postal services, or other third parties only when strictly necessary for processing the certificate. All such third parties must respect confidentiality and data-protection obligations.

  5. Your rights. You have rights to access, rectify, delete, restrict processing, portability, or object to processing of your personal data, subject to legal exceptions. You may contact us at the address below for such requests.

  6. Security. We use appropriate technical and organisational measures to protect your data from unauthorized access, alteration, or loss. However, we cannot guarantee absolute security for data transmitted over the Internet.

  7. Compliance. We operate in accordance with all applicable online-commerce and data-protection regulations under Estonian law, the GDPR, and the New Zealand Privacy Act 2020.

7. Governing Law, Jurisdiction & Dispute Resolution

  1. These Terms and any dispute arising from or in connection with them are governed by Estonian law (unless otherwise mandatory law intervenes).

  2. Any dispute, controversy or claim arising out of or in connection with these Terms, including the validity, invalidity, breach or termination thereof, shall be settled by arbitration in Estonia, unless the parties agree otherwise.

  3. Notwithstanding the above, we reserve the right to bring proceedings in the courts of another jurisdiction if required by law or for enforcement of judgments.

8. Changes to Terms & Conditions

We may revise these Terms from time to time. New versions will be posted on the Website with a new “Last updated” date. Your continued use of the Website or service after publication constitutes acceptance of the revised Terms.

9. Miscellaneous Provisions

  1. Severability. If any provision in these Terms is held invalid or unenforceable under applicable law, the remainder will continue in full force and effect.

  2. Waiver. No waiver by us of any breach or right under these Terms is deemed a waiver of any prior or subsequent breach or right.

  3. Entire agreement. These Terms, along with any policies incorporated by reference (e.g. Privacy Policy), constitute the entire agreement between you and us concerning your use of the Website and services, superseding all prior or contemporaneous agreements.

  4. Assignment. We may assign or transfer our rights or obligations under these Terms in whole or in part to any third party (for example, in case of corporate reorganisation) without requiring your consent. You may not assign your rights or obligations without our prior written consent.

10. Contact Information

If you have questions about these Terms, or wish to make a request under data-protection laws, you may contact us contact@certificates-nz.online